Shipping policy

How long will my order take to arrive?

With standard shipping, your order arrives within 7–15 business days of placing it. With expedited shipping, it arrives within 4–6 business days. Both timeframes include the time it takes to handmake your piece. All available shipping methods and rates are shown in your cart at checkout.

Is expedited shipping available during the holidays?

During peak seasons, expedited and rush shipping may not be available. Available options are always shown at checkout.

What if my order is delayed in quality control?

Every piece is reviewed before it ships. If you paid for expedited shipping and your order is delayed in our quality control review, we will refund your shipping fee.

What if my package is lost?

In the rare event your order is lost in transit after it ships, we are not responsible for the loss. We will still do what we can to help you locate it.

Do free promotional items ship free?

No. Free promotional items still carry shipping and handling costs for that item.

Can I change my shipping method after ordering?

No. The shipping method cannot be changed once an order has been placed.

About our handmade jewelry

Every Lisa Leonard piece is handmade from scratch out of the finest materials after you place your order. Each one is hand-stamped, so small imperfections are part of its charm. We stand behind our work 100% and want you to love what you receive.