Refund policy

Returns/Exchanges (Non-customized/Personalized items)

Return/Exchanges (Non-customized/Personalized items) 
We lovingly handcraft each piece just for you, and we hope it brings you joy for years to come! đź’›
However, if you are not fully satisfied with your piece or it wasn’t exactly what you expected — we completely understand.

If you wish to return your item for any reason, we offer a 14-day return policy. Simply return your item within 14 days of receiving it for a full refund.

All pieces must be returned in a new and unworn condition and in their original, undamaged packaging. 

** Return Personalized Item (custom items)

While personalized items are non-refundable, we are able to offer you a Gift Card for 80% of the purchase price.
This helps us cover the costs of reworking the piece so it can find a new home. 
If an error occurred on our end, we will Remake the piece or issue a refund.
 
To be eligible, the item must be returned within 30 days of delivery, unused, and in its original packaging.
Once we receive and inspect the item, we’ll process your Gift card / Remake right away.

Updating an Existing Piece

Because our pieces are handmade to order, we cannot add additional customization to existing pieces. We do offer a selection of pieces that can be added to over time by purchasing additional charms from our a la carte section. 

Damages

If your item is damaged within 60 days of your order date please contact us and we will do what we can to help! If you purchased our extended 3 year warranty, the terms are outlined below.

Extended 3 Year Warranty

This 3 year extended warranty will cover defects in workmanship or the materials. This plan will also cover problems associated with normal wear and tear of your jewelry.

  • This warranty includes the following services: Inspection, cleaning and refurbishing 2 times throughout the warranty; Sizing; Replacement of missing stones (up to 1/4 carat) ; Repair or remaking of worn channels; Clasp repair or replacement; Chain repair or replacement; Earring back and post repair or replacement;
  • What is not covered by the warranty? Jewelry that is damaged due to excessive wear or abuse will not be covered by this plan; Jewelry repairs performed by any other jeweler will void this warranty; This plan does not cover theft, loss, abuse or accidental damage, or loss of stones over 1/4 carat; Return shipping is not covered by this plan.